Did you know?
For more information about the status of your order, you can visit the section My Orders under My Account or page Where is my order ?.
• If your order is delayed
If your order has late, verify traceability from the section my orders. Based on our experience can be a little slow in delivery will happen soon anyway.
• My order has not yet been sent
Orders placed with Standard method may take longer to be delivered than faster methods but will be delivered by the dates specified in the order.
• My order was shipped
traceability in the section My orders allow you to check the latest update on your shipment.
See our help page for more information our couriers on couriers and delivery policies.
For more information on how to track your order you can watch the video included at the end of this message.
• My order is delivered, but did not receive it
If your package is delivered, but you have not received, please visit our help page: Find a package delivered but not received.
For more information about the Marketplace forwarding, please see our help page: Shipping costs and restrictions - Marketplace.
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